userng999
Posts 237
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I figured you all could appreciate this little tidbit since you are very attentive to the needs of the players and work hard and fast to resolve issues people have.
I always like to point out web services that have great customer support since so many don’t. Below is the last email I received and today there is a big button for recently added content. All I can say is WOW.
I have nothing but respect for the Hulu customer support team.
11/14/2009 8:35 PM
Hi Lane,
We replaced "recently added" with "coming soon" in our TV navigation, but I'll ask our team to revisit that decision.
This link will bring you to recently added full TV episodes:
http://www.hulu.com/recent/episodes. To get there, I clicked on Coming Soon and then on the tab for "Recently Added," using the drop down menu to select full episodes. I think we should display full episodes by default if someone clicks on "Recently Added" from the TV page, so we'll definitely make that change.
I've attached a screengrab to kind of walk you through this. Or you can just bookmark that link until we get this resolved!
Thanks,
Rebecca Harper
Hulu
11/14/2009 16:20 - Lane wrote:
> Sorry for any confusion. There used to be an option to view recently
> added videos on the drop down menu. The one in the screen cap. Many
> good videos you have available don't show up in the most popular or highest rated areas.
> If I have missed the recently added section please let me know where I
> can find it.
>
> Thank you.
>
> P.S. I really never expected a response. Keep up the great work!
>
>
>
>
> -----Original Message-----
> From: feedback@hulu.com [mailto:feedback@hulu.com]
> Sent: Wednesday, November 11, 2009 7:40 PM
> To: Lane
> Subject: Re: [Q#0172144] How does popular and highest rated options
> give a choice?
>
> Hi Lane,
>
> We are continuing to offer the same options for sorting as before and
> we have added "coming soon" too. Most Popular and Recently Added are
> still available.
> Please check and let me know if you are still experiencing any problems.
>
> I did not fully understand your question or problem so I'm not sure
> I'm addressing your request correctly, if you are still having
> problems please let us know.
>
> Thanks,
>
> Charles Reeves
> Hulu
>
>
> Subject: How does popular and highest rated options
> give a choice?
> 11/05/2009 16:40 - Lane wrote:
>
> > The other options before gave more choices like recent additions.
> >
> >
>
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